Our aim at The Indian Lehenga is to provide the best service towards all of our customers and to keep all our customers fully satisfied. Please note that you must provide us a written record of the reason for return within 7 days of receiving your order.
Q: I just placed an order but now want to cancel it. How can I do this?
A: Once you placed an order there is No cancellation available. If Order is Unstitched than you can Cancel before Dispatched.
Q: I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?
A: No worries! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail email@example.com with your order # and our team will update the required information. However, please note that if the item in your order has already been stitched and/or dispatched, we will not be able to make any changes. Hence, we would request you e-mail us as soon as possible.
POST-SHIPMENT RETURN REQUESTS
Q: I received my order but would like to return. How can I do this?
A: Please e-mail us at firstname.lastname@example.org alongside your order # and reason for return. Please note that you must provide us a written record of the reason for return within 7 days of receiving your order. Post receiving your return request, one of our team members will confirm your return request and provide you with the address for return.
Please note the following for all returns:
- Merchandise must have all tags.
- In case of Damage Product Or Wrong Products with Unstitch fabric material is returnable or exchange. You have to return it from your side.
- One time return or exchange policy available.
- All Sale merchandise is "Final Sale" and cannot be returned.
- All Standard/Custom stitched items cannot be returned.
- Received the wrong product: We will take back the wrong product from you and send you the correct item when you provide a proof (unboxing video) to us.
- We don't accept used products once you wear the product its not returnable.
REFUNDS & PROCESSING
- Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, PayPal) will incur a handling & processing fee of 10% of your total purchase price to be deducted from the amount to be refunded to you.
- You, the customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us.
- A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier.
- Do not charge for restock Products.
- Refund amount will be in your Bank or Wallet Account in USD.
- Do NOT return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost.
Just as it is our responsibility to assure that your order reaches you, it is your responsibility to make sure that your return reaches us. For this reason, we ask that tracking information be provided for ALL returns so both sides may keep track on the progress of the return. Please note that we are NOT liable for any courier mis deliveries, courier delays, or customs delays incurred by your chosen courier in delivering your return back to us.